Friday, June 12, 2015

Cisco Extension Mobility Step by Step

Hello this post is about how to configure Extension Mobility on Cisco Communications Manager, I configure many times this features and I was some issues related to a misconfiguration. The following guide is a checklist to deploy correctly extension mobility feature.

Verify Extension Mobility Service is Running

Note:  If you have a cluster you have to enable Extension Mobility Service across all servers.

 -  From the Navigation menu select Cisco Unified CallManager Serviceability
 -  Select Tools > Control Center – Feature Services
 -  Make sure that the Cisco Extension Mobility service shows status Activated

Configure Extension Mobility Service

 -  From the Navigation menu select Cisco Unified CallManager Administration
 -  Select Device > Device Settings > Phone Services
 -  Click Add New
 -  In the Service Name field, type Extension Mobility
 -  In the Service Description field, type your desired service description
 -  In the Service URL field, Enter the following URL: 

http://cucmaddress:8080/emapp/EMAppServlet?device=#DEVICENAME#

 -  Click Save

Modify Enterprise Parameters to Reflect IP Address of CallManager

 -  Select System > Enterprise Parameters
 -  Under Phone URL parameters, change all fields from yourcucmname:8080 to yourcucmipaddres, only if you don´t use DNS mapping.
 -  Click Save
 -  Click Ok from the pop-up warning
 -  Click Reset
 -  In the pop-up window select Reset
 -  Click Close

Create a Device Profile Default for Each Phone Model (using Cisco Extension Mobility)

 -  Select Device > Device Settings > Default Device Profile
 -  From the drop down list, select the phone model to be configured, for example, Cisco 7942
 -  Under Description, enter a description from this profile
 -  Under Phone Button Template, select Standard 7942 SCCP
 -  Click Save
 -  Repeat for each model phone to be configured

Create Device User Profile for a User

 -  Choose Device > Device Settings > Device Profile and click Add New
 -  From the drop down list, select the phone model to be configured, for example, Cisco 7942
 -  Click Next
 -  Enter a Device Profile Name, for example “Your Name”
 -  From the Phone Button Template field, select Standard 7942 SCCP
 -  Click Save
 -  On the left hand side of the screen, click the link Line [1] – Add a new DN
 -  Choose a valid DN from your internal dialing plan for the location, enter that DN in the Directory Number field
 -  Under Route Partition, select your local Partition
 -  Under Directory Number Settings choose a CSS of appropriate access
 -  Enter any Call Forward and Call Pickup Settings as necessary
 -  In the Display (Internal Caller ID), enter the User’s name
 -  Click Save
 -  From the Related Links: menu, select Subscribe/Unsubscribe Services
 -  In the Select a Service, select Extension Mobility, then click Next
 -  Click Subscribe
 -  Click Save
 -  Repeat for any additional lines

Associate User Device Profile to a User

 -  From the menu, select User Management > End User
 -  Click Find
 -  Select the user from the list that matches the profile that was created
 -  Under Extension Mobility > Available Profiles, select the profile and move it to the Controlled Profiles selection
 -  Under Default Profile, select the profile
 -  Click Save.

Configure and Subscribe Cisco Unified IP Phones to Service and Enable

 -  Select Device > Phone from the menu
 -  Select the phone from the list of devices
 -  In the Related Links: field, select Subscribe/Unsubscribe Services and click Go
 -  In the pop-up window, under Service Information, in the Select a Service pull down menu, select Extension Mobility
 -  Click Next
 -  Click Subscribe
 -  Click Save
 -  Close the pop-up window.
 -  Under Extension Information, check the Enable Extension Mobility box
 -  Under the Logout Profile field, select – Use Current Device Settings –
 -  Click Save
 -  Click Ok from the pop-up warning
 -  Click Reset
 -  In the pop-up window select Reset
 -  Click Close

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